Axa Insurance Products & Services

AXA Insurance

AXA Insurance is a member of one of the world’s leading financial institutions, they aim to provide you with quality financial advice and solutions for every stage of your life. AXA is committed to helping our customers fulfil their dreams and get the most out of life without worrying about their finances. AXA Insurance offer a wide range of Smart products that meets your Personal (Motor, Health, Home, Travel etc) and Business Insurances needs.

AXA Affin General Insurance is the major insurer in Malaysia writing all major classes of general insurance. Through our partnerships with leading companies in Malaysia such as AFFIN Bank, Perodua and Tan Chong Motors, we fulfil the insurance needs of thousands of individual customers.

Their product range includes Motor, Household, Health, Accidental and Travel Insurance for individual customers as well as comprehensive plans specially designed for SME businesses.

In addition, they provide insurance services in specialist fields such as Marine and Trade Credit Insurance. The AXA Group’s strategy to be a leader in its target markets. Through AXA Affin General Insurance, AXA intends to strongly develop its presence and market share in Malaysia.

Their clients include LTAT, KPJ Healthcare Bhd, IOI Group of Companies, Ericsson Telecommunications, Dumex Malaysia, Diethelm and KL Kepong.

The company name has been changed from AXA Affin Assurance Berhad to AXA Affin General Insurance Berhad in March 2006.

A Strong Commitment to the Asia Pacific Region

In the Asia Pacific, the AXA Group provides life insurance, general insurance, asset management, assistance and reinsurance services.

Through its various businesses the group is represented in 14 countries, and in life and general insurance alone it registered 11.25 billion euros in revenues.

Free Discount Vouchers
Enjoy special discount at selected retail outlets when you purchase motor, health, personal accident and home insurance. The vouchers will be attached to your policy. Look out for them and happy shopping.

New Product – SmartCare VIP
AXA is offering you a new Personal Accident product known as SmartCare VIP with high insurance sum insured up to RM 3 Million with effect from 1st March 2007. Contact your nearest branch for more information.

Penang Opens New Office
Our new office in Penang is located on Ground Floor Wisma AXA, No 1E Lebuh Penang. The opening is officiated by our CEO and President Jega Muthusamy

More than 180 participants attended the AXA Forum every year. This year’s topic is “Liberalization of the Insurance Market and Impact on Intermediaries”. The Forum presented perspectives from a liberalized market practitioner, an insurance regulator and a local insurance practitioner. AXA Forum is held every year in five countries in the region.

Success begins here
Their ambition at AXA, is to work with the most talented people in their business. They provide an environment for their employees and agents to acquire relevant skills, knowledge and experience, and be empowered to respond quickly to their customers’ needs and the market place.


This insurance covers buildings, machinery and stock against the risk of fire, lightning or explosion. Extensions to cover the following perils can also be included for a nominal premium :-

  • Flood
  • Bursting or overflowing of water tanks
  • Impact damage
  • Malicious damage
  • Riot and strike

Your policy can also be extended to cover

  • Loss of rent
  • Architects’, surveyors’ and engineers’ fees
  • Removal of debris


Our Money Policy indemnifies you against the loss of money while

  • in transit between your premises and the bank or post office and vice versa
  • at your premises, provided all money is securely locked in a safe, strong room, drawers, cabinets or cash registers. .


Our construction insurance capabilities are well known in Malaysia, AXA Affin having covered projects such as the Kuala Lumpur International Airport, the Kuala Lumpur Light Railway Phase 1, the Bukit Jalil Stadium and the second Causeway between Johor Bahru and Singapore. However large or small your plans, we can help them come to fruition.

The Contractors’ All Risks (CAR) policy protects against loss or damage to the project works, construction plant and equipment and third party claims connected with the project. Our Erection All Risks (EAR) insurance covers the risks associated with the erection, testing and commissioning of machinery and plant. As with CAR, third party claims are also covered.


Plant and machinery represent a large amount of invested capital. Your valuable assets are exposed daily to operational risks and comprehensive insurance is vital. The cost of repair or replacement is not the only issue; when a key item of machinery breaks down it can rapidly have a negative financial impact on your business. You can protect against this eventuality with a Consequential Loss policy tied to the Machinery Breakdown insurance.


Which may be suitable to your business needs :

  • Workmen’s Compensation
  • Employer’s Liability
  • Group Personal Accident
  • Motor Fleet Insurance
  • Fidelity Guarantee (Employee Dishonesty)
  • Plate Glass

In addition, we may be able tailor a special policy for your particular needs.

Frequent Asked Questions

Question: I have forgotten to pay my premium, what should I do?
Answer: You may forfeit the right to make a claim under your policy if you have not paid the premium. The exact details vary with the type of policy involved. Please contact us if you are in any doubt and arrange to make payment as soon as possible. If the premium remains unpaid, we will be obliged by law to cancel the policy.


Question: How can I pay my premium?
Answer: You can pay your premium by credit card (Visa or MasterCard), cheque & cash at any of our offices throughout Malaysia. If you would like to make a payment on-line, click on Pay on-line.
Question: How is my Motor Insurance premium calculated?
Answer: Motor Insurance premiums in Malaysia are subject to regulation, and all companies are required to use the same basis of pricing. This price is governed by several factors such as the age of the driver, years of driving experience, engine capacity, age of the car and No Claims Discount.


Question: How do I decide what value to insure my car for?
Answer: For a new vehicle, the value chosen should be the purchase price. For older vehicles, you should insure for the ‘market value’. Car magazines or your local dealer are a good source of information on this. If you need any help, please Contact Us. An important point to remember is that it is better to insure for too much than for too little – that way you can be sure you will receive full payment in the event of a claim.


Question: What is ‘underinsurance’?
Answer: Underinsurance means you insure your property (house, car or whatever) for less than it is really worth. If you do this, the insurance company is usually entitled to reduce any claims payment to you. For example, if you insure your house for RM 200,000 when it is has a true value of RM 400,000, the insurer may be entitled to reduce any claim payment by half (because you have only paid half the premium that you should have done). Therefore, it is important that you set and regularly review values you declare on items you are insuring.


Question: What is a “No Claim Discount” (NCD)?
Answer: If you are insured under a comprehensive motor policy for a continuous 12 month period and there is no claim made on your policy, you will be entitled to a No Claim Discount (NCD) on renewal of your policy. The percentage of NCD increases with the number of claims free years. You will lose your NCD entitlement if you make a claim. If you wish to transfer your insurance but continue to receive a NCD that you had with a previous insurer, you can ask for a letter proving your NCD status from your previous insurer. If you change your car, your NCD can be transferred. If you buy an additional car, however, you cannot apply your NCD to both cars – you will need to build up a new NCD on one of the cars. You cannot transfer your NCD to any other person.
If you have an accident and you are certain that the other party was entirely at fault, you can protect your NCD position by not claiming against your own policy but claiming against the other party. However, it is always best to let your insurer know the situation just in case you need to later claim against your policy (for example, if it turns out that the other party is not properly insured).


Question: What is a ‘cover note’? Can I make a claim before my Motor Insurance policy has been issued?
Answer: A ‘cover note’ is a valid insurance document and provided to customers to provide evidence of insurance whilst their policy is being prepared. If you have an accident before your policy arrives you can make a claim immediately – provided the accident has taken place during the period specified on your ‘cover note’.


Question: Why should I insure my vehicle with ‘comprehensive’ cover even after my car loan is settled
Answer: Even though the lender may no longer require it, it is a good idea to buy ‘comprehensive’ cover after you have paid off your loan. With this cover, you can be sure that an accident will not cause financial hardship. Without it, you may face a substantial repair bill following an accident.


Question: What is an ‘excess’?
Answer: The ‘excess’ is the amount of money that you – the policyholder – are required to pay for any claim. For example, if your Motor Insurance excess is RM 200, you will have to pay the first RM 200 of any claim and will not be entitled to claim for an accident that results in damage below this amount. Excesses help to keep insurers administration costs lower by reducing the number of small claims handled. In this way they allow insurers to offer lower premiums to their clients.


Question: How is my ‘excess’ level decided?
Answer: For Motor Insurance, the level of your excess is set based on various criteria (just like the level of the premium – see above). For other classes of insurance, we will be happy to discuss this with you. Often, we are able to offer a discounted premium if a higher level of excess is chosen.


Question: What should I do if I have a motor accident?
Answer: You should take down the vehicle registration number(s) of vehicle(s) involved and the name(s) of other person(s) involved in the accident. Do not admit liability or make any offer to a third party. If you have a camera with you, it is a good idea to take photographs of the accident scene. A police report must be immediately lodged preferably within the next 24 hours at the nearest police station of the accident site. You should notify your insurer immediately. You can also register your claim online or print a claims form from this website. In the event of an accident to your vehicle, you can call our nearest Approved Workshop for immediate assistance. The accident breakdown services of our Approved Workshops are available
round the clock. Please consult the list of Approved Workshops that is supplied with your policy or call our 24 Hour Hotline on 1-300-880-980 for more information.


Question: How long will my claim take to process?
Answer: Once all the necessary documentation has been obtained and there are no outstanding matters, we aim to provide payment within a maximum of 10 working days.


Question: Is the insurance my bank has arranged for my home adequate?
Answer: Most lenders will arrange a fire insurance policy for their mortgage customers. This is to protect their investment in your home. These policies do not cover your possessions or any improvements you might make to your home (such as curtains, kitchen fittings etc.). You can arrange a separate policy for this. Another fact to remember is that your lender will only be concerned to insure the value of the loan. Over time the cost of replacing your home will increase with inflation and you need to make sure that your policy protection should increase too. If it does not, you could be faced with a shortfall in the event of a claim.

Claims Guide

Aside from contacting us, the following is a brief guide to the steps you should take in the event of a claim:

1. If your property has been damaged, try to prevent further loss by removing undamaged property to a safe place, and protect any property that cannot be moved from exposure to the elements.

2. If any criminal activity is suspected, lodge a police report as soon as possible.

3. If you are insured for your business or personal liabilities and have been accused of negligence, or causing injury or damage that might give rise to a civil action, do not admit liability. Please contact us as soon as possible and supply us with copies of all relevant correspondence.

Personal Accident Claims Guide

  • In the event of an accident that may give rise to a claim, notify the AXA Affin General Insurance Bhd (Insurer) as soon as possible or within the time frame as stipulated in the policy concerned.
  • In the event of a fatal accident, notify Insurer immediately to enable the Insurer to decide whether an investigation is required.


  • AXA shall appoint an independent firm of adjusters to investigate the death/accident where deemed necessary. Insured must extend their full co-operation to our Adjuster & provide all information/documentation required to enable them to finalize their report expeditiously.

Bodily Injury

  • Claim form duly completed and signed (affix Co’s rubber stamp if insured is a Company).
  • Medical report (No medical report is necessary where the medical expenses incurred is RM300/- and below. However the doctor concerned must indicate in the medical chit the purpose of the treatments.
  • Medical chits (applicable to TTD & TPD benefits cover).
  • Copy of salary slips (applicable if the TTD &TPD; benefits is to be assessed based on earnings of injured person).
  • Original medical bills/invoices/receipts for reimbursement if medical expenses is covered.
  • Police report (where there is criminal or vehicular accidents involved).


  • Claim form duly completed and signed by beneficiary/next of kin (affix Co’s rubber stamp if insured is a Company).
  • Medical report (for cases where death did not arise immediately at the time of accident).
  • Original medical bills/invoices/receipts for reimbursement if medical expenses is covered.
  • Certified copy of NRIC, Death Certificate, Burial Certificate & Post Mortem Report.
  • Letters of Administration if no named beneficiary in Policy ( this does not apply if Insured is a Company).
  • Police report (where there is criminal or vehicular accidents involved.
  • A copy of the Letter of Employment (applicable if Insured is a Company).
  • Copy of salary slips if the death benefit is to be assessed based on earnings of deceased.

Public Liability Claims Guide

Public Liability policy indemnifies the Insured against all sums which the Insured shall become legally liable to pay damages in respect of:

(1) accidental bodily injury (including death or disease) to any person
2) accidental loss of or damage to property

happening in connection with the Insured’s Business and occurring during the Period of Insurance as specified in the Policy Schedule, subject always to the Terms, Exceptions & Conditions of the Policy.


  • On the happening of an incident, ascertain whether AXA policy is on risk for this particular incident and location and immediately notify AXA by phone, facsimile or e-mail.
  • Collate full details of the incident and complete the relevant Claim Form for AXA Claims personnel action to decide whether to appoint Adjuster to look into the matter further.
  • Inform your employee/s &/or agent concerned that under no circumstances must they make any promise or admit liability to the third party or their representatives. Request the third party to communicate and liaise with AXA should they wish pursue a claim against Insured.
  • To lodge a police report if necessary.
  • To submit the completed Claim Form and all relevant documents in connection with the incident to AXA/Adjuster for attention.
  • All Notices/Writ of Summons/ Demands or any correspondence received from the third party must be forwarded to AXA immediately for their attention. (AXA shall respond to the claimant accordingly)


AXA shall appoint an independent firm of adjusters to investigate the incident where deemed necessary. Insured must extend their full co-operation to our Adjuster & provide all information/documentation required to enable them to finalize their report expeditiously.

Documents required from Insured

  • Completed claim form.
  • Police report where necessary.
  • Statements from employees/witnesses to the incident.
  • Any other information/documents that may be relevant for AXA to defend Insured .

Documents required from Third Party Claimant/s

  • Documentary proof that Insured or their employees &/or representatives are negligent for the damage/injury.
  • Police report where necessary.
  • Medical/specialist report where appropriate.
  • Photographs, Invoices/bills of the damages.
  • Any other documents in support of their claim.
SmartSafe Traveller is a travel health insurance for foreign tourists with 24-hour emergency assistance. You only need to pay USD10 for our 30 days cover that will help you in getting medical care and attention during an emergency and cover hospital expenses which you may need during your stay in Malaysia.
  • 24-hour emergency hotline for medical advice reference to the nearest hospital.
  • Reverse charge calls acceptable
  • Monitoring of medical condition
  • Cashless hospital admission
  • Over 50 private hospitals across Malaysia
  • Outpatient treatment reimbursement
  • Covers business and leisure travel
  • Covers scuba diving
  • Covers terrorism, bird flu and SARS


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